Effective Date: 30-12-2023
Modern Tune is dedicated to ensuring customer satisfaction with our ID card products and services.
This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
- Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition as received.
It must also be in the original packaging.
- Time Frame for Returns
Customers must initiate the return process within 10 days of receiving the order. After this
period, returns will not be accepted.
- Non-Returnable Items
Certain items are non-returnable, including customized ID cards with accurate and approved
user-provided data. These items are exempt from the standard return policy unless they are
damaged or defective upon receipt.
- Device Information
We may collect information about the device you use to access our website, including device
type, operating system, and browser details.
- Return Process
To initiate a return, customers must contact Modern Tune's customer support at
firstname.lastname@example.org. A customer service representative will guide you through the
- Return Shipping
Customers are responsible for return shipping costs. Modern Tune does not cover the cost of return
shipping unless the return is due to an error on our part or if the item is damaged or defective.
- Inspection and Processing
Once the returned item is received, it will be inspected for eligibility. If the item meets the
return criteria, a refund or exchange will be processed promptly.
Refunds will be issued in the original form of payment. Please allow a reasonable processing time
for the refund to reflect in your account.
Exchanges for the same item in a different size or color may be arranged, subject to product
availability. If the desired item is not available, a refund will be issued.
- Damaged or Defective Items
Customers must report any damage or defects in received products within 5 days of delivery. We
will assess and address reported issues promptly.
- Contact Information
If you have questions or concerns about our Return Policy, please
By making a purchase from Modern Tune, you agree to the terms of this Return Policy.